Man With Van Fulham Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Fulham provides moving, delivery, loading, unloading, and related transport services. By making a booking, requesting a quotation, confirming a job, or allowing the service to begin, the customer agrees to be bound by these terms. If you are booking on behalf of another person, you confirm that you have authority to accept these terms for that person.

These terms apply to domestic and commercial customers, including removals, single-item transport, furniture moves, collections, and general man with van services. They are intended to be clear and fair, and they should be read together with any written quotation, booking confirmation, job notes, or special instructions agreed in advance. If there is any inconsistency, the written quotation or booking confirmation will normally take priority for the specific job details.

In these terms, references to we, us, and our mean the service provider operating under the Man With Van Fulham name. References to you and your mean the customer, client, or person placing the booking. The words goods, items, and property include all belongings, packaging, furniture, appliances, materials, waste, and any other objects handled as part of the service.

1. Booking Process

A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment stated in the quotation. A quotation is usually based on the information you provide, including item descriptions, access conditions, collection and delivery addresses, floors, parking, stairs, lift availability, and the expected time needed for loading and unloading. The Fulham van service price may change if the actual job differs from the details originally given.

It is your responsibility to provide accurate, complete, and up-to-date information. If you later change the volume of items, the route, the timing, or the access arrangements, we may revise the quotation or decline the booking if the revised job cannot reasonably be completed. We may also require additional labour, vehicle time, packing support, or waiting time to complete the work safely and lawfully.

2. Availability and Arrival Times

Any arrival or completion time provided is an estimate only unless we have expressly agreed a fixed time in writing. Traffic, weather, delays at previous jobs, access restrictions, parking problems, customer delays, and unforeseen operational issues may affect the schedule. A man with a van in Fulham service is often scheduled around other jobs, so exact timing cannot always be guaranteed.

You must ensure that someone is available to give access, answer questions, and authorise decisions during the job if needed. If no one is present, or if access is not possible when we arrive, we may charge waiting time, return fees, or cancellation fees as appropriate. If we are unable to proceed because the customer is not ready, the booking may be treated as cancelled by the customer.

3. Payments

Payment terms will be set out in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the job and before unloading is finalised or goods are released. We may accept bank transfer, cash, card payment, or another method specified in advance, but we are not obliged to accept any particular payment method at every booking.

Where a deposit is required, it secures the booking and may be non-refundable in the circumstances described in the cancellation section. Any outstanding balance must be paid in full without deduction, set-off, withholding, or counterclaim. If payment is not made when due, we may suspend the service, retain goods where lawful, charge reasonable recovery costs, and pursue unpaid sums through lawful collection routes.

Prices may include labour, vehicle use, and standard fuel costs, but they may exclude parking charges, congestion fees, tolls, disposal fees, packaging materials, waiting time, stair carry charges, or extra-manpower costs, unless stated otherwise. If additional costs arise during the job because of undisclosed conditions or customer requests, these may be added to the final invoice for the man with van service.

4. Customer Responsibilities

You must ensure that the goods are ready for transport, reasonably packed, and suitable for the service requested. Fragile items, glass, antiques, electronics, and high-value belongings should be protected appropriately. Where you ask us to pack, wrap, load, or carry items, you accept that normal handling does not eliminate all risk of movement, scratches, minor marks, or pressure-related damage during transit.

You are responsible for checking that any item can legally and safely be moved, including disconnection requirements, prohibited contents, and special handling needs. We may refuse to move items that appear unsafe, excessively heavy, contaminated, hazardous, leaking, unstable, or likely to cause injury or damage. If you do not disclose relevant information, you may be responsible for any resulting delay, extra cost, or loss.

For the avoidance of doubt, we do not provide specialist legal, engineering, or waste consultancy services. Our role is to perform transport and associated moving tasks with reasonable care and skill. The customer remains responsible for ensuring the legality, ownership, and condition of all goods presented for collection or delivery.

5. Cancellation and Rescheduling

If you need to cancel or rearrange a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether vehicles or staff have already been allocated, and whether the job is due to start shortly. A booking cancelled with very short notice may be charged in full or in part, especially where the slot could not reasonably be reallocated.

If we must cancel or reschedule because of vehicle breakdown, staff illness, unsafe conditions, or another event beyond our reasonable control, we will aim to offer an alternative time. Our liability for such cancellation will be limited to refunding any payment received for the uncompleted portion of the service, unless a greater refund is required by law. We are not responsible for any indirect loss caused by a rescheduled Fulham moving service.

You may be charged for wasted attendance, waiting time, or aborted travel where we arrive and cannot complete the job because of access failure, incomplete paperwork, non-payment, or customer unavailability. We will act reasonably and proportionately when applying these charges.

6. Liability and Insurance

We will use reasonable care and skill when carrying out the service. However, liability is limited to the maximum extent permitted by law. We are not responsible for loss or damage caused by your breach of these terms, defective packing, pre-existing defects, inherent fragility, normal wear and tear, or circumstances beyond our reasonable control.

Unless otherwise agreed in writing, we are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress. If we are found liable for damage to goods caused by our negligence, our liability will generally be limited to the reasonable repair cost, replacement cost, or declared value, whichever is the lower amount permitted by law and the specific circumstances of the claim.

You must notify us of any claim for loss or damage as soon as reasonably practicable and in any event within a reasonable time after delivery or completion. Claims should be supported by photographs, descriptions, purchase evidence, and any relevant documents. Failure to report issues promptly may affect our ability to investigate and may reduce any remedy available.

7. Access, Parking, and Site Conditions

You are responsible for arranging suitable access and lawful parking for the vehicle where possible. If parking permits, suspensions, security passes, or loading restrictions are needed, you must tell us in advance and provide them if they are your responsibility. Delays caused by lack of access, locked premises, restricted roads, or site rules may result in extra charges.

If the property, stairs, entrances, driveways, lifts, or loading areas are unsuitable or unsafe, we may refuse to proceed until the issue is resolved. We may also refuse to carry items that cannot be moved safely by the agreed vehicle and crew. A man and van in Fulham booking does not include any promise to overcome obstacles that were not disclosed beforehand.

Where the job involves multiple floors, difficult access, or long carrying distances, the service may take longer than estimated. Additional charges may apply if the actual conditions are materially different from those advised at booking.

8. Waste Regulations

If the service involves removal or disposal of unwanted items, you must comply with all applicable waste laws and regulations. We will only collect, transport, or dispose of waste in accordance with legal requirements and our own operational procedures. We may request information about the nature of the waste, its origin, and whether it contains any restricted or hazardous materials.

You must not ask us to remove waste that is illegal to transport or dispose of without special handling, including hazardous substances, asbestos, clinical waste, pressurised containers, chemicals, fuel, oil, batteries, or contaminated materials, unless we have expressly agreed in writing and are lawfully permitted to do so. If such items are discovered after arrival, we may refuse collection and charge for wasted attendance.

Where we take waste away, you confirm that you have the right to dispose of it and that it is not stolen, concealed, or subject to legal restriction. If duty of care records, transfer notes, or other documentation are needed, you agree to provide accurate details and cooperate with reasonable requests. Our Fulham waste removal service is limited to lawful materials only.

9. Prohibited and Restricted Items

We may refuse to carry items that are unsafe, unlawful, offensive, highly valuable without prior notice, or unsuitable for transport in an ordinary van. This includes items that may leak, emit fumes, attract pests, break containment, or pose a health and safety risk. The decision to accept or refuse a specific item is at our discretion, acting reasonably and in compliance with law.

You must inform us in advance if the job includes items requiring special handling, such as pianos, safes, server equipment, oversized furniture, or exceptionally heavy goods. We may require additional staff, specialist equipment, or revised pricing. If such details are withheld, we may refuse to move the item until suitable arrangements are made.

We are not obliged to inspect every item in detail before moving it. If you place an item into the service without disclosure of its contents or condition, you accept responsibility for all resulting consequences, including cleaning, containment, or reporting obligations.

10. Delays, Force Majeure, and Suspensions

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, civil disorder, fire, flood, acts of government, power failures, or equipment breakdown. In such cases we may suspend, delay, or rearrange the booking without liability for indirect loss.

If a delay is likely to affect the job, we will try to communicate a revised estimate and work with you to find a practical solution. However, we are not required to incur unreasonable expense, provide services in unsafe conditions, or breach legal restrictions in order to complete a booking. Any extra time, labour, or re-attendance required because of delay outside our control may be charged.

Nothing in these terms limits any rights you may have that cannot legally be excluded, including statutory rights relating to services performed with reasonable care and skill. Where applicable law gives you a mandatory remedy, these terms will be read in a way that preserves that right.

11. Complaints and Remedy

If you are dissatisfied with any aspect of the service, you should tell us promptly so that we can investigate and, where appropriate, attempt a remedy. We may ask for photographs, invoices, and other evidence to assess the issue. The opportunity to inspect the relevant goods or location is important, so you should not dispose of evidence before the matter has been reviewed unless it is necessary for safety or legal reasons.

If we agree that a service failure occurred and we are responsible, our remedy may include re-performance of the affected part of the service, a partial refund, or another fair solution depending on the circumstances. Any remedy will be limited to the direct issue complained of and will not extend to unrelated losses unless required by law.

Our aim is to resolve issues fairly and reasonably. A prompt complaint process helps avoid escalation and ensures that any man with van removal issue can be considered while the facts are still fresh.

12. Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or in connection with the service, the quotation, or these terms will be subject to the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to support a professional, transparent, and lawful man with a van service, while protecting both the customer and the service provider. Where a specific booking includes extra conditions, those will apply alongside these general terms unless they conflict with mandatory law.

13. Final Provisions

We may update these terms from time to time to reflect changes in law, operating practice, or service structure. The version in force at the time of your booking will normally apply to that booking. No delay or failure by us to enforce a right will be treated as a waiver of that right. These terms represent the whole agreement between the parties concerning the service unless a separate written agreement states otherwise.