Terms and Conditions for Man With Van Fulham

These Terms and Conditions set out the basis on which Man With Van Fulham provides moving, transport, loading, unloading, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they explain the booking process, payment arrangements, cancellation rights, liability limits, waste handling expectations, and the legal framework that applies to the service. These terms are written for a lawful, transparent, and practical service relationship and should be read alongside any written quotation, booking confirmation, or service notes supplied for your specific job.

The expressions “we,” “us,” and “our” refer to the service provider, while “you” and “your” refer to the customer, sender, recipient, or person arranging the booking. Any variation to these terms must be agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms is intended to limit any rights that cannot legally be excluded under UK law.

These terms apply to standard domestic and commercial removals, single-item transport, furniture collection, loading assistance, unloading assistance, and waste-related collection services where legally permitted. They do not apply to specialist services unless expressly agreed, such as hazardous goods handling, hoist operations, dismantling of delicate fixtures, storage, or international removals. Any additional service requested on the day will be subject to availability and may incur extra charges.

Booking begins when you provide the information needed for a quotation or service estimate, including the type of items, access conditions, collection and delivery points, preferred dates, and any special requirements. A quotation is normally based on the information supplied at the time of enquiry. If the information later changes, the price, crew size, vehicle requirement, or timing may also change. A booking is only confirmed once we have accepted it and, where required, received any deposit or pre-authorisation agreed in advance.

Customers must ensure that all details supplied are accurate and complete. This includes floor levels, lift availability, parking restrictions, narrow access, weight of items, and whether any items require dismantling or reassembly. If incorrect or incomplete information causes delays, extra labour, waiting time, parking charges, congestion charges, or additional vehicle requirements, these may be charged to you. We may refuse or suspend the service if the actual conditions materially differ from those described at booking.

We reserve the right to amend an estimated arrival time where traffic, weather, road closures, loading constraints, or operational demands make this necessary. While we aim to arrive within the agreed window, times are estimates rather than guarantees unless expressly stated otherwise in writing. The customer should ensure that someone authorised is present at the collection and delivery address throughout the job, unless alternative arrangements have been agreed before the service starts.

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service and before or immediately after unloading. We may require a deposit or part payment to secure the booking, especially for larger moves, weekend work, or short-notice appointments. Accepted payment methods will be confirmed in advance and may include bank transfer, card payment, or other approved means. Cash payments, where accepted, should be made in full and in the correct amount.

All prices are stated in pounds sterling unless otherwise indicated and may be exclusive of parking fees, tolls, congestion charges, disposal charges, or other third-party costs unless specifically included. If the job scope changes during the service, we may adjust the final charge to reflect the actual work carried out. Any waiting time caused by the customer, additional stops, staircase access beyond what was disclosed, or refusal to accept delivery may be charged at the applicable rate. We may suspend the service until payment is made where payment is overdue or where agreed terms are not met.

If an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in recovery action, administrative charges where lawful, and interest if permitted under the applicable commercial or consumer rules. Discounts, promotional pricing, and quoted rates are valid only for the period specified and may be withdrawn if booking details change materially. Any refund due will be made using the original payment method where practicable, unless otherwise agreed.

Cancellations must be notified as soon as possible. If you cancel more than 48 hours before the scheduled start time, any deposit may be refundable, subject to deductions for non-recoverable costs already incurred. If you cancel within 48 hours of the appointment, part of the deposit or a cancellation fee may apply. If you cancel on the day of the service or fail to attend, you may be charged up to the full quoted amount where we have reserved staff, vehicle time, or equipment for your booking.

If we need to cancel or reschedule due to operational reasons, vehicle breakdown, severe weather, unsafe conditions, legal restrictions, or events outside our reasonable control, we will notify you as soon as practicable and offer a new appointment or, where appropriate, a refund of any amount paid for the affected service. We are not responsible for indirect losses arising from a cancellation or delay caused by circumstances beyond our control, provided we have taken reasonable steps to minimise disruption.

Should you request changes to the booking, including a new date, altered collection point, extra stops, or additional labour, we may treat this as a revised booking and reprice the service accordingly. Changes are subject to availability. Failure to accept the revised terms after a material change may be treated as a cancellation by you. In all cases, any cancellation or amendment must be communicated in a durable format where reasonably possible, such as email or written message.

Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in performing the service, but we are not liable for losses caused by inaccurate information, inadequate packing by the customer, hidden defects in items, or circumstances outside our control. You remain responsible for ensuring that items are properly prepared for transport, including safe packing, protection of fragile goods, and removal of loose contents where appropriate.

We are not liable for pre-existing damage, ordinary wear and tear, items that are not securely fastened, or damage arising from the inherent nature of an item. Where we are responsible for loss or damage, our liability may be limited to the reasonable repair value or replacement value of the affected item, whichever is lower, subject always to any statutory rights that cannot be limited. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

Customers must notify us of any loss or damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. We may request photographs, receipts, or other evidence to assess the claim. We may, at our discretion, inspect the item, arrange repair, replace the item, or offer a monetary settlement. Any claim will be assessed fairly and in accordance with applicable UK consumer law or commercial contract principles, depending on the nature of the booking.

Where waste removal, rubbish clearance, or disposal is included, all waste handling must comply with applicable UK waste regulations. We will only remove waste that we are legally allowed to transport and dispose of, and you must not include hazardous, clinical, explosive, or prohibited materials unless we have expressly agreed and are licensed to handle them. Such items include, without limitation, asbestos, chemicals, solvents, paint thinners, gas cylinders, batteries requiring specialist handling, and certain electrical or electronic waste where specific rules apply.

You must inform us in advance of any waste to be collected and disclose whether it has been sorted, bagged, or mixed with non-waste items. We may refuse any load that appears to contain prohibited material, unsafe sharps, or items that would breach environmental or transport law. If waste is contaminated, incorrectly described, or mixed in a way that increases disposal costs, additional charges may apply. You remain responsible for ownership of the waste until lawful transfer has occurred and for ensuring that you have the right to authorise its removal.

We will use reasonable care to transport any waste to an authorised facility or disposal route where required by law. The customer agrees not to ask us to dispose of items in a manner that would breach environmental obligations or duty-of-care requirements. If a job includes clearance of mixed items, we may separate materials for recycling, reuse, or lawful disposal where practical. Any prohibited item discovered after loading may be returned, quarantined, or handled in the safest lawful way, with associated costs charged to the customer where permitted.

You are responsible for ensuring safe and legal access to the premises and for obtaining any permissions needed for parking, lifting access, entry into shared buildings, or use of communal areas. We may refuse to undertake work that appears unsafe, unlawful, or likely to damage property. If we consider that access conditions pose an unreasonable risk to people, vehicles, or goods, we may halt the service until the risk is removed or the booking is rearranged. Any delay arising from access issues may be chargeable.

While we will take reasonable care when moving furniture and items through the property, we are not responsible for damage to walls, floors, doors, banisters, or fixtures that results from tight access, fragile finishes, poor prior installation, or items too large to move safely through the available space. It is your responsibility to disclose any particularly delicate surfaces, restricted staircases, low ceilings, or heavy items requiring specialist handling. We may decline to move items that cannot be transported safely by the crew, vehicle, or available equipment.

Where our team dismantles or reassembles items, this will be carried out only as a convenience service unless otherwise agreed. We are not responsible for pre-existing faults, missing fittings, unsupported designs, or items that fail because of age or structural weakness. If specialist tools or additional time are needed due to the condition of the item, extra charges may apply. The customer should ensure that pets, children, and non-essential persons remain clear of the work area for safety reasons.

All services are provided in accordance with the laws of England and Wales unless otherwise agreed in writing. These Terms and Conditions, any quotation, and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably through direct communication or informal negotiation.

Nothing in these terms affects your statutory rights as a consumer, including rights relating to services performed with reasonable care and skill, rights to seek redress where services are not provided as described, and any remedies available under applicable UK legislation. If you are booking on behalf of a business, you confirm that you have authority to do so and that the company or organisation named in the booking is responsible for payment and compliance with these terms.

By confirming a booking with Man With Van Fulham, you acknowledge that you have read, understood, and accepted these Terms and Conditions. We may update these terms from time to time to reflect legal, operational, or administrative changes. The version applicable to your booking will be the version in force at the time the booking is confirmed, unless a later change is required by law.